Customer satisfaction — it’s how Airbase continues to rank #1 on G2.

Airbase is the highest-ranked mid-market spend management platform on G2 for the fourth quarter in a row! We hold the coveted top position on the Mid-Market Grid® Report for Spend Management, Spring 2023. G2 classifies mid-market companies as those with 51 to 1,000 employees. And we hold the number two position overall for spend management, right behind Navan, who sits in the #1 spot for the Enterprise Grid. 

This is the fourth consecutive time we’ve landed in the coveted top corner of the grid. Check out our streak:

• Spring 2023
• Winter 2023
• Fall 2022
• Summer 2022

Download the G2 Spend Management Mid-Market Report, Spring 2023.

This recognition is meaningful because G2’s Grid Reports are based on verified user reviews. This aligns with our prime objective: to delight our customers. We achieved that goal with this reviewer:

“Other expense tools are overly complicated and frustrating! The fact that I find Airbase delightful to use was such a surprise to me.”

We’re particularly proud of our great Satisfaction rankings, not just in Spend Management, but also in other categories like AP Automation and Expense Management.

How to read the G2 Grid. 

As the gold standard for review sites, G2 is growing quickly — 2022 was a record year, with over 80M visits and 2M reviews. With their highly respected Grid Reports, G2 creates easily understood visual representations of high volumes of data. 

The placement of a software solution on the grid is determined by:

• Satisfaction: The horizontal axis, which represents rankings based on verified user reviews.
• Market presence: The vertical axis, which is based on market share, seller size, and social impact. 

The grid is also divided into quadrants:

• Niche products might have excellent reviews, but haven’t had very many, so it’s hard to validate their rankings.
• Contenders rate high in Market Presence but have low Satisfaction rankings.
• High Performers enjoy a high Satisfaction ranking but have a low Market Presence score. 
• Leaders truly lead the pack, with high scores for both Satisfaction and Market Presence. 

Behind Airbase’s high Satisfaction rankings.

A positive user experience relies on multiple factors. G2 considers eight different elements in determining a Satisfaction score. Here’s how we rank on a scale of 0-100 for each element, along with relevant quotes right from G2. 

1. Likelihood to recommend: 96 — thanks to reviews like this: 

“I highly recommend Airbase as a spend management platform. This platform has been a valuable asset to our organization, allowing us to streamline our expense management process. Airbase has been the right tool to automate the process of expense reporting and reimbursement, making the process faster, more efficient, and accurate.”

2. Product going in the right direction: 90 

One review sums up our approach:

“Airbase is very responsive to all of our requested product updates. It seems they value our feedback and want to put our requested updates in their product roadmap.”

3. Meets requirements: 95

Airbase users give us top marks. 

“The customizable approval workflows and policies are extremely user-friendly/configurable to help meet our stakeholders’ and compliance requirements.”

4. Ease of admin: 93 

“Airbase removes hours of administrative work from our schedules and allows me and my team to focus on our work.”

5. Ease of doing business with: 95 

“Their team is quick to respond and is constantly improving their product for the future. They care a lot about their customers, which shows in their end product!”

6. Quality of support: 96

“Airbase support team has been very helpful and supportive! They are quick to respond to any inquiries we have ranging from a variety of issues, and they also provide updates on their progress.”

7. Ease of setup: 92

“Our favorite part about Airbase is how simple it is to set up and use for every stakeholder within our business, from individual sellers to the accounting team.”

8. Ease of use: 96

“Using Airbase is a joy! The platform is intuitive, easy to use, and well designed.”

Satisfaction across categories. 

It’s worth noting that Airbase earns the top spot on the Satisfaction axis in the overall Spend Management grid. Our more established competitor eeked out a higher placement for Market Presence to land in the highest position. As a customer-focused company, we are proud to shine in Satisfaction. 

Airbase is a platform solution combining the functions of several point solutions into one convenient place. And, user satisfaction for Airbase’s specific functions also shines against point solutions, proving that each of our modules combine to truly deliver a best-of-breed solution in its own right. For example, we hold the top Satisfaction placement in Mid-Market AP Automation and Mid-Market Invoice Processing. 

Many reviewers mention the ease of our invoice processing functionality:

“Airbase solves the problem of having a tedious manual invoice approval/processing process. The automation Airbase provides allows our department to be productive and concentrate on other tasks rather than data entry.”

We also earn top Satisfaction marks for Mid-Market Travel and Expense solutions. Our ease of use for travel expenses is a recurring theme in our G2 reviews:

“I love how simple and intuitive it is to use. It makes expensing seamless — Airbase is way less clunky than expense tools I’ve used in the past, and I no longer dread putting in expenses the way I previously did.”

For more information, be sure to read the report. 

Thanks to all the users who have submitted a review! We take user feedback very seriously and appreciate every insight.